We have changed our Help Desk system to Atlassian Jira.

This page contains information on how-to login into Jira for the first time as a business user.

Here are the steps to follow :

  • You’ll receive an invitation email from Atlassian to access the new Help Desk system.
invitation email from Atlassian
  • Open the invitation email from Atlassian, click on the Join uschelp Team button to access the new Help desk system.
 Join uschelp Team

  • You will be redirected to an Atlassian Sign up page
  • Please enter your Full Name and Password (Recommend using the same password as your NETID or Windows Login Password)
  • Then click the Sign up button.
Atlassian Sign up page
  • Now, you’ll be redirected to the Atlassian homepage
Atlassian homepage
uschelp.atlassian.net/servicedesk/customer
  • After this you will be redirected to the following page and you’re all set.
redirected to  Admin Support page
  • Submitting a Ticket
    • Once you have completed the set-up process and reviewed instructions on how to log – in, you can begin submitting your tickets here:
    • Admin IT ServiceDesk Management (JIRA)
    • This link will also be available on the DPS SharePoint.

  • When do I want to open a ticket, which Options do I choose?

DPS Fleet and Logistics

  • Report Problem or Request for an item related to Fleet
  • Report Problem or Request for an item related to Logistics
DPS Fleet and Logistics

Admin IT Support HelpDesk

  • IT Desktop support
  • Application Support
  • Access Request
  • Problem and Issues
Admin IT Support HelpDesk

Admin Ops Payroll

  • Payroll Inquiry and Questions
Admin Ops Payroll

For future login, please bookmark this new link and follow the instructions on How to Login.
https://adminit.usc.edu/jira-login/