How to Setup your Jira for the first time as a Business User

We have changed our Help Desk system to Atlassian Jira.

This page contains information on how-to login into Jira for the first time as a business user.

Here are the steps to follow :

• You’ll receive an invitation email from Atlassian to access the new Help Desk system.

• Open the invitation email from Atlassian, click on the Join uschelp Team button to access the new Help desk system.

• You will be redirected to an Atlassian Sign up page
• Please enter your Full Name and Password (Recommend using the same password as your NETID or Windows Login Password)
• Then click the Sign up button.

• Now, you’ll be redirected to the Atlassian homepage

• Now, at the address bar/navigation bar where it currently says start.atlassian.com, replace it with uschelp.atlassian.net/servicedesk/customer

• After this you will be redirected to the following page and you’re all set.

• Submitting a Ticket
  • Once you have completed the set-up process and reviewed instructions on how to log – in, you can begin submitting your tickets here:
  • Admin IT ServiceDesk Management (JIRA)
  • This link will also be available on the DPS SharePoint.

• When do I want to open a ticket, which Options do I choose?

For future login, please bookmark this new link and follow the instructions on How to Login.
https://adminit.usc.edu/jira-login/