How to Create a Ticket in Jira

This page contains information on how to submit a ticket in Jira.

• After you log in Admin IT ServiceDesk Management (JIRA), you can submit a ticket to Administration Support.
• You can make a request for the options below. Depending on your department, you have different options.
  • Admin IT Support Help Desk. (Step 3)
  • DPS Fleet And Logistics. (Step 4)

• If you are logged in as a general business user, you will be taken to a page to make a request to the Admin IT Support Help Desk as follows:

• DPS user can raise a request to the IT Support Help Desk or DPS Fleet and Logistics using the options provided as below.

• DPS user login options in detail.

• To submit a ticket to the Admin IT Support Help Desk, you have three options.

1. Support Request

2. Request New Hardware

3. Request New Software

• 1. Click on Support Request and you will be taken to a new Support Request form. Click the dropdown box to select an option for which you need help.

• If you select a Support Request from the drop-down list, you can fill out the form and submit your request as shown below.

• 2. If you choose to request new hardware, you will be taken to a new Request New Hardware form.

• 3. If you choose to request new software, you will be taken to a new Request New Software form.

• To submit a ticket to the Admin IT Support Help Desk, you have eight options.

1. Fleet Request

2. Radio Request

3. Uniform Request

4. Duty Request

5. Logistics

6. Key Box/Lock Request

7. Medical Equipment

8. Weapons Request

• 1. If you selected Fleet Request, you will be taken to a new Fleet Request form.

• 2. If you selected Radio Request, you will be taken to a new Radio Request form.

• You can fill out the same other application forms as the examples above.

• Please visit How to View the Status of Ticket here.